xl999's Privacy Policy — Your Data, Our Responsibility
xl999 believes that protecting every player's personal information is a fundamental responsibility. Read this policy for full details on how we manage your data.
Introduction & Scope
The purpose of this privacy policy and who it applies to
xl999 ("we", "us", or "platform") is an online betting and casino service provider operating for players in Bangladesh. When you visit the xl999.bar website, create an account, or use any of our services, you are considered to have accepted the terms of this privacy policy.
The main purpose of this policy is to inform you with complete transparency about what type of data we collect, why we collect it, how we store it, and under what circumstances we may share it with third parties. xl999 always respects your privacy and maintains the highest industry standards in data protection.
Table of Contents
What Data We Collect
Details of data collected from registration, usage, and transactions
Identity Information
When you create an account at xl999, we may collect the following information:
- Full name
- Date of birth (for age verification)
- Mobile number
- Email address
- National ID card or passport details (where applicable)
Financial Information
For deposit and withdrawal processing, we collect:
- Mobile banking numbers (bKash, Nagad, Rocket, Upay)
- Transaction amounts and timestamps
- Deposit and withdrawal history
- Bonus usage records
We do not store any full card numbers or bank PINs.
Gaming Activity
To improve your gaming experience, we store:
- Game history and betting records
- Win and loss statistics
- Session duration
- Preferred game categories
- VIP points and cashback records
Technical Information
Data collected automatically for site performance and security:
- IP address
- Device type and operating system
- Browser type and version
- Pages visited and timestamps
- Referral URL
Use of Data & Purpose
How the collected data is used
xl999 uses your data only for specific, legitimate, and transparent purposes. We never misuse data or use it for unrelated purposes.
Primary Use
- Account management: To create, verify, and maintain your account.
- Service delivery: To run deposit, withdrawal, and gaming services without interruption.
- Customer support: To resolve your issues via live chat or email.
- Bonuses & promotions: To activate eligible bonuses and provide VIP benefits.
- Security: To prevent fraud, money laundering, and unauthorized access.
Secondary Use
- Service improvement: Statistical analysis to make the user experience smoother.
- Responsible gaming: Monitoring your gaming habits to provide support when needed.
- Legal compliance: To comply with applicable laws and regulations.
- Technical maintenance: To test and improve site performance.
Cookies & Tracking Technology
How our website uses cookies
Cookies and similar technologies are used on the xl999 website to ensure proper functionality and to personalize your experience.
Essential Cookies
These cookies are essential for the site's basic functionality — maintaining login sessions, security tokens, and saving language preferences. They cannot be disabled.
Analytics Cookies
Collect anonymous statistics to understand which parts of the site are used most and where there is room for improvement. This data is not personally identifiable.
Functionality Cookies
Used to remember your preferences — such as theme, favorite games, and language — so you get a familiar experience every time you log in.
Security Cookies
Help prevent cross-site request forgery (CSRF) and other security threats. These are always active to protect your account.
Data Sharing & Disclosure
When and with whom your data may be shared
xl999 never sells, rents, or commercially distributes your personal data. However, data may be shared in the following limited circumstances:
Service Partners
Limited data is shared with trusted technology partners to keep our platform running, such as:
- Payment processing partners (bKash, Nagad, Rocket, Upay gateway providers)
- Game software providers (session and betting data only)
- Cloud hosting and infrastructure providers
- Cybersecurity and fraud detection services
These partners operate under strict confidentiality agreements and may only use data for their designated tasks.
Legal Obligations
xl999 may be required to disclose data in response to a court order, a lawful request from an investigating authority, or the requirements of applicable law. In such situations, we always provide only the minimum necessary information.
Emergency Safety Situations
In the event of a direct threat to a person's life or safety, relevant authorities may be provided with information.
Data Security Measures
What technology we use to keep your data safe
xl999 follows industry-standard technology and practices to protect user data. The key components of our security framework are described below:
SSL Encryption
Our entire website is secured with SSL (Secure Sockets Layer) technology. All data transferred between your browser and our servers is encrypted.
Secure Servers
User data is stored in secure data centers with strict access controls and regular security reviews.
Access Control
Only authorized staff can view personal data for specific needs. All access is logged and monitored.
Fraud Detection
Automated systems monitor for unusual activity 24/7 and flag suspicious transactions immediately.
Password Hashing
Your password is never stored directly — only a one-way cryptographic hash is stored, so no one can read your actual password.
Regular Security Testing
Our systems undergo regular security audits and vulnerability assessments to ensure protection against emerging threats stays current.
Data Retention
How long we keep your data and how we delete it
xl999 stores personal data only for as long as necessary. The retention policy for different types of data is as follows:
Active Account Data
Your identity and gaming data is retained for as long as your account remains active. This is necessary for service delivery, support, and security.
Financial Transaction Records
Transaction records are retained for a defined period due to legal and financial compliance requirements, even after an account is closed. This is generally done for dispute resolution and regulatory compliance.
After Account Closure
After an account is closed or deactivated, we delete or anonymize personal information as quickly as possible, though we may need to retain it for a set period to meet legal obligations.
Automated Data
Log files, session data, and analytics information are generally stored for a short period and then automatically deleted or fully anonymized.
Your Rights
What rights you have over your information
xl999 believes every user should have full control over their own information. We respect the following rights:
Right to Access
You can find out at any time what information we hold about you. Contact our support team to make this request.
Right to Correction
If any of your information is incorrect or incomplete, you can request that it be corrected. Keeping accurate information is beneficial for both you and us.
Right to Deletion
In certain circumstances you can request that your personal information be deleted. We will fulfill the request as quickly as possible, unless there is a legal obligation or ongoing dispute that prevents it.
Right to Object to Processing
You can object to your information being used for specific purposes (such as marketing communications) and we will stop that use.
Right to Data Portability
You can request a copy of your information in a commonly usable format. Submit this request through the support team.
Right to Restrict Processing
In certain circumstances you can request that the processing of your information be limited, though this may affect some service features.
Minor Protection
Our commitment to preventing use by minors
xl999 takes the protection of minors very seriously. Age verification is mandatory at the time of registration. If we become aware that a minor has created an account, that account will be closed immediately and all associated information will be securely deleted.
If a parent or guardian believes that a minor has created an account on our platform, please contact us immediately at [email protected]. We will investigate and take the necessary steps without delay.
Visit our Responsible Gaming page to learn more about our commitment to responsible gaming and creating a safe environment.
Payment Information Privacy
How information related to financial transactions is kept secure
xl999 supports financial transactions through Bangladesh's most widely used mobile banking services — bKash, Nagad, Rocket, and Upay. The privacy of these transactions is treated as the highest priority.
Payment Information Security Policy
- We never store complete mobile banking PINs or passwords on our servers.
- Sensitive information transmitted through the payment gateway is protected with SSL encryption.
- Transaction amounts and timestamps are stored solely for account history and dispute resolution purposes.
- Suspicious payment activity is automatically monitored and you are alerted.
- The minimum deposit amount is ৳300 and the minimum withdrawal amount is ৳500.
Policy Changes
How we will notify you if the privacy policy changes
xl999 may update this privacy policy from time to time. This policy may be revised in line with changes to our services, legal requirements, or developments in technology.
Change Notification
For any significant changes, we will notify you in the following ways:
- Displaying a prominent notice on the website
- A message to your registered mobile number or email (where applicable)
- Updating the "Last Updated" date on the policy page
Continuing to use the service after a revised policy is published will be taken as your acceptance of the new policy. If any change is not acceptable to you, please stop using the service and contact our support team.
Privacy Contact
Contact us for any questions or complaints regarding your privacy
If you have any questions, concerns, or complaints about this privacy policy or your information, the xl999 support team is always ready to help.
Live Chat
For the fastest assistance, use our live chat — available 24/7, chat in Bengali. Our team is ready to answer any privacy-related questions you may have.
Email Support
For detailed privacy requests or requests to delete information, email us at:
You can reach us in both Bengali and English.
Play safely at xl999
Your information is secure and your gaming experience is dependable. Learn more about responsible gaming.
Learn About Responsible Gaming